Security & Ownership Policy

You own your website. Always.

• Full ownership of all code, content, design, and assets
• Complete control over hosting and domain
• All credentials provided to you at project completion
• No vendor lock-in or proprietary platforms

How we manage access to your site:

• All credentials stored in encrypted password managers
• Access documented and tracked with clear audit logs
• Credentials revoked immediately after project completion
• Team members granted minimum necessary permissions only
• No sharing of credentials outside our direct team

Who has access and what we log:

• Every person with site access is documented and known to you
• No subcontractors or third-party developers without explicit approval
• All major changes logged: plugins installed, settings modified, integrations added
• You receive activity reports on request

Zero tolerance policy:

• We will NEVER modify payment processors without written approval
• All payment gateway changes require explicit client authorization
• Critical system changes (checkout, payments, user auth) documented before implementation
• Pre-launch testing protocols for all payment flows

No plugin spam. Every tool justified:

• Every plugin/tool installed is documented and explained
• Clear rationale provided for each addition
• Regular audits to remove unused or redundant plugins
• Security-vetted tools only—no sketchy or abandoned plugins

Clear expectations, no ghosting:

• Response to inquiries within 24 hours (weekdays)
• Emergency issues prioritized and addressed immediately
• Regular project updates without you needing to chase us
• Transparent timelines—if we're delayed, you'll know why and when to expect delivery

Fair terms, no bait-and-switch:

• Service quality remains consistent throughout the contract
• No degradation of support after you commit to a plan
• Cancellation terms clearly stated upfront
• If we stop delivering, you stop paying—no questions asked